Shipping & Delivery

Delivery Times

Delivery times depend on the seller location, shipping method selected, and your destination. Most orders are processed within 1-2 business days.

*Delivery times are estimates and may vary based on carrier conditions and destination.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Package weight and dimensions
• Shipping destination (ZIP code)
• Selected shipping speed
• Special handling requirements (refrigerated, fragile)

Exact shipping costs are displayed before you complete your purchase. We partner with major carriers including USPS, UPS, FedEx, and regional carriers.

Order Tracking

Stay informed about your order status:

• Order Confirmation: Email sent immediately after purchase
• Shipping Notification: Email with tracking number when order ships
• Delivery Updates: Track via carrier website or your StoresGo account
• Delivery Confirmation: Notification when package is delivered

Track your orders anytime in Account → Order History.

Perishable & Refrigerated Items

Fresh, frozen, and refrigerated products require special handling:

• Shipped with insulated packaging and ice packs
• Express or overnight shipping may be required
• Limited shipping zones for some perishables
• Signature may be required upon delivery
• Schedule delivery when you'll be home to receive

Check product listings for specific shipping requirements for perishable items.

Multi-Seller Orders

When you order from multiple sellers:

• Items ship separately from each seller
• You may receive multiple packages
• Shipping charges apply per seller
• Tracking numbers provided for each shipment

Shipping Restrictions

Some items have shipping restrictions:

• Alcohol: Can only ship to states where permitted; adult signature required
• Aerosols: Ground shipping only
• Fresh produce: Limited to certain regions
• International: Currently shipping within the US only

Restricted items will show available shipping options at checkout based on your location.

Damaged or Lost Packages

If your order arrives damaged or doesn't arrive:

1. Document the damage: Take photos of the package and contents
2. Contact us within 48 hours: Report issues through your Order History or email support@storesgo.com
3. Keep all packaging: May be required for carrier claims
4. Resolution: We'll work with the seller and carrier to provide a refund or replacement

Address Requirements

To ensure successful delivery:

• Provide complete street address (no PO Boxes for perishables)
• Include apartment/suite number if applicable
• Verify ZIP code is correct
• Add delivery instructions for hard-to-find locations
• Ensure someone is available to receive perishable deliveries

Questions?

Need help with shipping? Contact us:

• Email: support@storesgo.com
• Help Center: FAQ
• Contact: Contact Us