Privacy Policy

StoresGo ("we," "us," or "our") operates the StoresGo marketplace platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this privacy policy carefully. By using StoresGo, you consent to the practices described in this policy.

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account (name, email address, password)
• Make a purchase (billing address, shipping address, phone number)
• Complete payment (payment card details processed securely by our payment processors)
• Contact customer support (communication records)
• Subscribe to newsletters (email address, preferences)
• Leave reviews or ratings (content you submit)
• Apply to become a seller (business information, tax identification)

Information Automatically Collected

When you access StoresGo, we automatically collect:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URL)
• Location data (general location based on IP address)
• Cookies and similar tracking technologies
• Shopping behavior (products viewed, search queries, purchase history)

2. How We Use Your Information

We use collected information to:

• Process and fulfill your orders
• Create and manage your account
• Communicate order updates, shipping notifications, and customer service responses
• Process payments securely through our payment partners
• Personalize your shopping experience with relevant product recommendations
• Send promotional communications (with your consent)
• Improve our platform, services, and user experience
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations
• Enforce our Terms of Service

3. Information Sharing and Disclosure

We may share your information with:

Service Providers

• Payment processors (Stripe, Clover) to complete transactions
• Shipping carriers (USPS, UPS, FedEx) to deliver orders
• Email service providers for transactional and marketing communications
• Cloud hosting providers for data storage
• Analytics providers to understand usage patterns

Sellers

When you purchase from a seller on StoresGo, we share your shipping address and order details with that seller to fulfill your order. Sellers are contractually obligated to protect your information.

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, privacy, safety, or property.

We do NOT sell your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your shopping cart contents
• Understand how you use our platform
• Personalize content and recommendations
• Measure advertising effectiveness

Types of cookies we use:

• Essential cookies: Required for basic platform functionality
• Analytics cookies: Help us understand usage patterns
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing (PCI-DSS compliant)
• Regular security assessments and updates
• Access controls limiting employee access to personal data
• Encrypted data storage

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law, for legitimate business purposes, or to resolve disputes. Order history and transaction records are retained for 7 years for tax and legal compliance.

7. Your Rights and Choices

All Users

• Access: View your personal information in Account Settings
• Update: Correct or update your information anytime
• Delete: Request deletion of your account and associated data
• Opt-out: Unsubscribe from marketing emails via the link in each email
• Data portability: Request a copy of your data in a portable format

California Residents (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information we collect and how it is used
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

European Users (GDPR)

If you are in the European Economic Area, you have rights to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

8. Children's Privacy

StoresGo is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information promptly. If you believe we have information from a child under 13, please contact us.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of StoresGo after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions, requests, or concerns, contact us at:

• Email: privacy@storesgo.com
• Mail: StoresGo Privacy Team, [Address]
• Contact Form: storesgo.com/contact

We will respond to privacy requests within 30 days.