Returns & Refunds

30-day return window

Non-perishable grocery items can be returned within 30 days of delivery, in original unopened packaging, for a refund to the original payment method. Shelf-stable snacks, seasonings, canned goods, dry pantry items, coffee, and beverages fall in this group.

Perishables are non-returnable

Perishable items — frozen foods, refrigerated items, fresh produce, dairy, and anything marked "Keep Refrigerated" or "Keep Frozen" — cannot be returned for non-quality reasons.

If a perishable item arrived damaged, defective, melted, or past its expiration date, email us within 48 hours of delivery with your order number and a photo of the item and we will refund it in full. No return shipment required.

How to request a refund

1. Email orders@storesgo.com with the subject "Return — order #[your order number]".
2. Include the item(s), reason, and a photo if the issue is damage, defect, or spoilage.
3. We respond within 1 business day with next steps. For eligible non-perishable returns we provide a prepaid return label; for perishable claims we refund directly without a return shipment.
4. Refunds post to the original payment method within 3–5 business days after we receive the return (or approve a perishable claim).

Items we cannot refund

• Opened food or beverage items without a quality issue.
• Items damaged by storage conditions after delivery.
• Items returned without prior approval from orders@storesgo.com.

Questions

Email orders@storesgo.com or call 1-800-484-4403 (Mon-Fri, 9am–6pm EST).