storesgo return policy Items shipped by StoresGo.com between November 24 and December 31, 2019, maybe returned until January 31 of the following year for a full refund, subject to our other return guidelines listed below. For more details on policies for items not shipped by StoresGo.com, see Seller Returns Policies below.

StoresGo.com Return Policy
Items shipped from StoresGo.com, including StoresGo Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

StoresGo Global Store Return Policy
Items can be returned within 30 days of receipt of delivery using the Online Returns Center. It can take up to 30 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 to 5 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Your return label will require you to return the item at your own expense. If your return postage costs exceed $10, you may contact our Customer Service Center to request a refund of the remaining postage cost. If you return a defective, damaged, or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.

Seller Return Policy
When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of StoresGo.com. While most sellers offer a returns policy equivalent to StoresGo.com's, some seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page. To view the seller's return policy, once you've ordered, you can select your order in the Online Returns Center.

Third-party sellers must either provide a return address within the United States, provide a prepaid return label, or offer a full refund without requesting the item be returned. If a seller does not offer these methods to return your items, you may file a StoresGo Guarantee claim to seek help with your return.

If you are sending the item within the United States and the order is valued at $100 or more, we recommend that you insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-Z Guarantee.

Note: If the seller's listing is eligible for StoresGo Prime, it will be subject to the same return policies as items fulfilled by StoresGo.com that are outlined on this page.

Computers and Electronics

  • New desktop, laptops, or tablets purchased from StoresGo.com that didn't start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 30 days of purchase.
  • StoresGo.com may test computers that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
  • Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
  • New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

Digital Products

  • Unless otherwise specified, games, software downloads, and purchases from the StoresGo Appstore, the StoresGo  Digital Music store or the StoresGo  Video store are not returnable after purchase.

Hazardous Materials

  • Hazardous materials, including flammable liquids or gases, are not returnable to StoresGo.
  • Contact the manufacturer directly for service, warranty, return, and refund information.

Jewelry and Watches

  • Jewelry and watch items with a value of $35 or more must be returned using a trackable shipping method.
  • All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
  • Any items returned without original documentation will be rejected.
  • Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.

Live Plants or Insects

  • Fresh flowers, live indoor plants, or insects are not returnable to StoresGo, but may be refundable.

Pet Food

  • Pet food and similar products are not returnable to StoresGo, but may be refundable.

Grocery

  • Grocery items (including StoresGo (Fresh) are not returnable to StoresGo but may be refunded.

Pre-Paid Phone or Game Cards

  • Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) are not returnable to StoresGo.

Software and Video Games

  • Software and video games can be returned for a full refund within 30 days of purchase. Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee.

Televisions

  • Returns for televisions shipped without Enhanced Delivery should be in new and unopened condition.
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